NPS Calculator (Net Promoter Score)

NPS asks: "How likely are you to recommend?" 9-10 promoter, 7-8 passive, 0-6 detractor. Score from −100 to +100.

Total respuestas: 100

NPS — Bueno

60,00

Promotores

70,00%

Pasivos

20,00%

Detractores

10,00%

Cómo se calcula

NPS = % promotores − % detractores

Cómo usarla

  1. Promoters. Responded 9-10.
  2. Passives. Responded 7-8.
  3. Detractors. Responded 0-6.

Preguntas frecuentes

Formula?

NPS = % promoters − % detractors.

Good score?

>70 excellent, 50-70 great, 0-50 ok, <0 serious problem.

How many responses?

30 minimum per segment, 100+ ideal.

Frequency?

Transactional after each interaction; relational every 6 months.

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